Scenario
Customer says:
"The employee was working but there are no screenshots."
Troubleshooting
Check:
- Is the employee's tracker running?
- Is screenshot capture configured?
- Is the employee assigned to the relevant project/task?
- Is the correct date/time selected?
- Is the screenshot visible under the Task's Worklog/Screenshots section?
- Is the screenshot timestamp within the expected period?
- Is synchronization current?
TeamTrace's May 2025 release documentation describes timestamped screenshots in the Project Ticket Details sidebar and periodic screenshot capture.
Escalate with
- Employee
- Project
- Task ID
- Expected screenshot time
- Last screenshot time
- Device/OS
- Tracker status
- Screenshot of the dashboard
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