Task Started but Stop Is Not Created

Scenario

Customer assumes:

"When an employee starts a task, TeamTrace should create a Stop."

Resolution

Explain that these are separate concepts.

Task

Represents work performed against an assigned task.

Stop

Represents a location-based event.

Punch In/Out

Represents attendance/work-session events.

Timeline

Combines relevant activity into a chronological view.

TeamTrace's August 2025 release notes explicitly describe these separately.

Troubleshooting

Check:

1. Task start time.
2. Task end time.
3. Employee location.
4. Stop duration.
5. Route.
6. Network status.
7. Last Sync.

If the employee never met the Stop detection conditions, a Stop may not appear.