TeamTrace Data Is Not Syncing

Scenario

Customer reports:

"The employee performed the task two hours ago, but I still don't see it."

or:

"Location is old."

Common causes

• No Internet connection.
• Weak network.
• Offline mode.
• Background restrictions.
• Application stopped.
• Synchronization delay.
• Service-side issue.

TeamTrace explicitly supports offline field tracking and automatic synchronization when connectivity is restored.

Troubleshooting

1. Check device Internet.
2. Check Last Sync.
3. Check whether the employee is currently online.
4. Reconnect mobile data/Wi-Fi.
5. Open TeamTrace and allow synchronization.
6. Refresh the manager dashboard.
7. Compare timestamps.
8. Check whether other employees are experiencing the same issue.

Critical CS rule

If one employee has an old Last Sync:

Investigate the device.

If many employees have the same Last Sync period:

Investigate a possible service-side synchronization problem.

This distinction can significantly reduce unnecessary device troubleshooting.