Employee Cannot Punch In

An employee reports:

• "I cannot Punch In."
• "Punch In button is not working."
• "I punched in but my manager cannot see it."
• "Attendance is not getting recorded."

Possible causes

1. Location services are disabled.
2. TeamTrace does not have the required location permission.
3. Background/location access is restricted.
4. Internet connectivity is unavailable.
5. Employee is outside the configured geofence.
6. Mobile tracker is not running correctly.
7. Device battery optimization is restricting TeamTrace.
8. The employee is using the wrong TeamTrace account/environment.
9. The employee's data has not synchronized yet.

Troubleshooting

Step 1 — Verify the account

Ask the employee to confirm:

• Correct email/account
• Correct organization
• Correct TeamTrace environment

Step 2 — Check Location

On the employee's phone:

• Turn ON Location.
• Confirm TeamTrace has location permission.
• If the workflow requires background tracking, verify the appropriate background permission.

Android places restrictions on background location access, and background apps may receive location updates less frequently.

Step 3 — Check Internet

Ask the employee to switch between:

• Wi-Fi
• Mobile data

If the employee is working in an area with no connectivity, allow the application to continue operating and reconnect later. TeamTrace documents offline field tracking with automatic synchronization.

Step 4 — Check geofence

If geofencing is enabled:

• Verify the configured site.
• Verify the employee's current location.
• Confirm the employee is inside the permitted area.

Step 5 — Retry

Ask the employee to:

1. Open TeamTrace.
2. Ensure the tracker is running.
3. Confirm permissions.
4. Retry Punch In.

Contact TeamTrace Support

• Multiple employees are affected.
• Correct permissions are enabled but Punch In still fails.
• Punch In succeeds on the device but the server record never appears.
• The same employee repeatedly experiences the issue from different locations.

Information required for escalation

• Employee name/email
• Date
• Exact Punch In time
• Device model
• OS version
• Screenshot
• Error message
• Location permission status
• Network status
• Last Sync time