Employee Forgot to Punch Out / Missing Punch Out

The employee says:

"I forgot to Punch Out."

Or the manager sees:

Missing Punch Out

Possible causes

• Employee did not manually Punch Out.
• Tracker stopped unexpectedly.
• Mobile app was restricted by the operating system.
• Device was offline.
• Synchronization was delayed.
• Attendance calculation has not yet updated.

Troubleshooting

1. Open the employee's People Log / Timesheet.
2. Verify the Punch In timestamp.
3. Check whether a Punch Out exists.
4. Check the device/network/synchronization information.
5. If the employee was offline, reconnect the device.
6. Allow TeamTrace to synchronize.
7. Refresh the manager dashboard.
8. Recheck attendance calculation.
9. 
   

TeamTrace's Field People Log provides Punch In/Out information, along with device battery and connection information.

Important CS note

Do not immediately treat a missing Punch Out as a data-loss issue.

First establish:

Was the Punch Out never generated, or was it generated on the device but not synchronized?

Those are two different problems.