TeamTrace - Frequently Asked Questions

Created by TeamTrace Support, Modified on Thu, 20 Aug at 4:29 AM by TeamTrace Support

1. What is TeamTrace?

TeamTrace is an all-in-one work and workforce management & monitoring software. It helps teams and managers track time, monitor productivity, manage projects & tasks, track billable hours, analyze work patterns, and detect potential insider threats, all from a single platform. It's designed especially for remote, hybrid, and distributed teams.

2. What platforms and devices does TeamTrace support?

TeamTrace offers desktop apps for Windows, macOS, and Linux, plus mobile apps for iOS (iPhone/iPad) and Android. You can download the appropriate version from teamtrace.app/download.

3. How do I get started with TeamTrace?

Invite team members via email.
Install the desktop/mobile app on devices that need tracking.
Set up projects, tasks, and users in the dashboard.
Configure monitoring settings (e.g., screenshots, activity levels, app/website tracking). Detailed step-by-step guides are in our Getting Started handbook at teamtrace.gitbook.io.

4. What kind of data and activity does TeamTrace track?

TeamTrace captures:

Time spent on projects/tasks
Active/idle time
Apps and websites used
Optional screenshots (configurable frequency & privacy blur)
Keystroke & mouse activity levels (aggregated, not logged per key)
Location-aware tracking (mobile, opt-in)
Work patterns and productivity reports All tracking is configurable per user/role and complies with privacy settings.

5. Is TeamTrace compliant with privacy laws (GDPR)?

Yes. TeamTrace is built with privacy in mind:

Data is encrypted in transit and at rest.
Admins control exactly what is tracked and who can see it.
Employees are notified when monitoring is active.
Features like screenshot blurring and activity masking help balance productivity insights with privacy. We do not sell user data. For full details, see our Privacy Policy on the website.

6. Can employees see what is being tracked about them?

Yes, transparency is built-in. Employees can view their own tracked time, activity reports, and productivity insights in their personal dashboard. Managers see aggregated/team views, but individuals always have access to their own data.

7. How accurate is the productivity and time tracking?

TeamTrace uses a combination of active window detection, app/website usage, mouse/keyboard input levels, and optional screenshots to calculate productive vs. idle time. Accuracy is high for typical office work (80-95% in most cases), but results can vary with highly customized workflows. Manual time entries and project/task timers allow corrections.

8. Does TeamTrace support project and task management?

Yes. You can:

Create projects and assign team members
Define task lists, subtasks, priorities, and deadlines
Track progress in Kanban, list, or calendar views
Log billable/non-billable time directly against tasks
Generate project budget and cost reports in real time

9. What reports and insights are available?

Key reports include:

Individual & team productivity scores
Daily/weekly activity timelines
App/website usage breakdowns
Billable hours & project profitability
Work pattern analysis (peak productive hours, focus time, etc.)
Insider threat indicators (unusual activity spikes) All reports are exportable (CSV, PDF) and customizable.

10. Can I use TeamTrace for billable client work?

Absolutely. TeamTrace excels at services businesses: it captures every billable minute, tracks time against client projects/tasks, prevents budget overruns with real-time alerts, and generates accurate invoicing-ready reports.

11. How much does TeamTrace cost?

Pricing is subscription-based (per user/month) with tiers depending on features (basic monitoring vs. full project + billing tools). View current plans and start a 14-day free trial (no credit card required) at teamtrace.app. Enterprise/custom pricing is available for larger teams.

12. What if I need help or have a technical issue?

Check our documentation: teamtrace.freshdesk.com
Submit a support ticket from inside the app/dashboard
Email support@teamtrace.app
For urgent issues, call or use live chat (available during business hours) Our team typically responds within a few hours.

13. Can I turn off monitoring for certain users or times?

Yes. Admins can:

Disable tracking entirely for specific users/roles
Set "do not track" schedules (e.g., breaks, off-hours)
Exclude personal devices or apps This flexibility makes it suitable for mixed managed/personal device environments.

14. Does TeamTrace offer live screen monitoring or real-time screen viewing?

Yes. TeamTrace includes live screen tracking for real-time visibility into what employees are working on. Managers can view active screens (with configurable privacy controls like blurring or scheduling), helping oversee tasks, verify progress, and quickly address issues. This is optional and role-based—admins decide who can access it and when.

15. How does screenshot capture work in TeamTrace?

TeamTrace can automatically capture periodic screenshots (e.g., every few minutes) during work hours to verify activity and ensure accountability. Features include:

Customizable frequency and timing
Optional blurring of sensitive areas for privacy
Storage in secure, encrypted format
Viewing only by authorized admins Screenshots are tied to activity levels and can be disabled entirely for specific users or times.

16. What is stealth mode or silent tracking in TeamTrace?

Stealth mode runs the desktop tracker discreetly (no visible icon or notifications on the employee's device), ideal for high-security environments or threat detection. It still logs time, activity, apps/URLs, and optional screenshots without alerting the user. This mode is admin-configurable and should only be used in compliance with local laws and company policy.

17. Can TeamTrace track field employees or mobile workers?

Yes—TeamTrace has dedicated field operations features, including:

GPS live tracking and location history (opt-in)
Geofencing for arrival/departure alerts
Mobile punch-in/out with photo/voice proof of work
Geo-tagged check-ins and expense logging
Real-time task reporting from the field via the iOS/Android app This makes it great for sales, service, delivery, or on-site teams.

18. My TeamTrace tracker is not capturing data.

Click on the sync.
Log out of TeamTrace application and log back in,
Close the application and relaunch it.

19. How does TeamTrace handle activity levels and detecting distractions?

Activity is measured via mouse/keyboard input, active window detection, and app/URL usage to calculate productive vs. idle time. It flags potential distractions (e.g., excessive non-work sites) through:

Aggregated activity scores
Real-time alerts for unusual patterns
Work pattern analysis to spot burnout risks or low-focus periods No per-keystroke logging—focus is on overall engagement trends.

20. What resource and capacity planning features does TeamTrace have?

TeamTrace includes workforce scheduling, skill-based resource allocation, leave calendar management, and utilization reports.

You can:

View real-time availability and overload risks
Reallocate talent based on skills/projects
Optimize capacity to prevent burnout
Generate reports on team utilization and bottlenecks This helps agile teams assign the right people at the right time.

21. Can TeamTrace help with budget tracking and project profitability?

Absolutely. It tracks budgets in real time with:

Project burn rate monitoring
Expense logging tied to tasks/projects
Billable vs. non-billable hour breakdowns
Profitability reports (revenue vs. costs)
Alerts for budget overruns Ideal for services businesses—turn tracked time directly into invoices.

22. How does TeamTrace support agile methodologies like Scrum or Kanban?

TeamTrace offers built-in Kanban and Scrum boards for task visualization, sprint planning, progress tracking, and real-time collaboration (chat, files, comments). Time tracking syncs automatically to tasks/tickets, giving burndown insights and helping align hours with outcomes.

23. Is there a way to track time in different modes?

Yes—TeamTrace supports three tracking modes:

Project mode — Time tied to specific projects/clients
Task mode — Granular tracking against tickets/subtasks
Activity mode — General work hours without project linkage Users switch modes easily in the desktop/mobile app for flexibility.

24. What security and compliance features does TeamTrace include?

Beyond encryption (transit + at rest), it offers:

Audit logs for all actions
Role-based access controls
Insider threat detection (unusual activity alerts)
Compliance-friendly reporting
Employee consent notifications

25. How do automations work in TeamTrace project management?

Automations help eliminate repetitive manual work. You can set rules to:

Auto-assign tasks based on skills/availability
Move tasks across Kanban columns on triggers (e.g., time logged > X hours)
Send notifications for overdue items or budget thresholds
Auto-create follow-up subtasks or retrospectives
Sync status changes with integrated tools like Slack or Jira Setup is drag-and-drop in the Automations section—no coding required. This boosts efficiency for agile/Scrum teams.

26. What file management and collaboration features does TeamTrace include?

TeamTrace has a built-in secure File Manager per project:

Upload, organize, version, and share files (docs, images)
Attach files directly to tasks or comments
Real-time co-editing previews (where supported)
Access controls so only assigned team members see sensitive files
Searchable across projects with tags/metadata This keeps all project assets in one place—no more scattered Google Drives or email attachments.

27. Does TeamTrace include leave, holiday, break, and overtime tracking?

Yes, especially useful for HR/admin workflows:

Request/approve leaves and holidays via the app
Automatic break time detection (configurable thresholds)
Overtime calculation based on company policy (e.g., after 8 hours/day)
Calendar views showing team availability, absences, and overload risks
Syncs with time tracking to exclude non-work hours from productivity reports Admins set global policies; employees submit requests with notifications to managers.

28. How does TeamTrace handle real-time alerts and notifications?

TeamTrace sends customizable alerts for:

Budget overruns or high burn rates
Unusual activity (e.g., prolonged idle time, non-work site spikes)
Insider threat indicators (anomaly detection)
Task deadlines, geofence violations (field teams), or low productivity scores
Availability changes (e.g., someone goes offline unexpectedly) Notifications go via in-app, email, Slack, or push on mobile. You can set thresholds per user, team, or project.

29. What mobile-specific features are available for field or on-the-go employees?

The iOS/Android app includes:

GPS live tracking + location history (opt-in, privacy controls)
Geofencing for automatic arrival/departure logs and proof-of-work alerts
Photo/voice notes attached to check-ins or tasks
Punch-in/out with geo-tagging
Expense logging tied to locations/projects
Task updates, chat, and file access in the field Perfect for sales, service, delivery, or remote site teams—turns phones into full tracking terminals.

30. Can TeamTrace track keystrokes or mouse movements in detail?

TeamTrace measures aggregated activity levels (e.g., keystrokes per minute, mouse movement intensity) to calculate engagement scores and detect idle vs. active time. It does not log individual keystrokes or record video of typing for privacy reasons—focus is on overall patterns, not content. This data feeds into productivity reports and distraction flags without invading personal input.

31. How does TeamTrace support standups, retrospectives, and agile ceremonies?

Built-in tools for agile teams:

Daily standup templates with progress updates, blockers, and quick chats
Retrospective boards for collecting feedback anonymously
Sprint planning views with burndown charts synced to tracked time
Real-time Kanban/Scrum boards showing velocity and bottlenecks Time logged during sprints auto-updates progress, helping teams stay data-driven.

32. What kinds of advanced reports can I generate beyond basic productivity?

Advanced reporting includes:

Historical trends (e.g., productivity over months)
Department/group comparisons
Resource utilization heatmaps
Burnout risk indicators (overtime + idle patterns)
Custom dashboards with widgets for KPIs
Export to CSV/PDF or scheduled email delivery All reports respect role-based access—employees see only their data, managers see aggregated views.

33. Is there a way to customize dashboards or views in TeamTrace?

Yes—dashboards are highly customizable:

Drag-and-drop widgets for time, activity, projects, alerts, etc.
Filter by user, department, project, date range, or mode
Save personal vs. shared team dashboards
Real-time refresh for live monitoring This lets managers focus on the metrics that matter most to their role or business.

34. In the web application, under Productivity > Idle Timeout Policy, if the Idle Timeout (Action) is set to “No”, the idle popup is still appearing in the desktop application.

No. When Idle Timeout Action is set to No, the popup should not appear in the desktop application.

34. Can tasks be assigned to employees?

Yes. Managers and authorized users can assign tasks to individual employees or teams.

35. Can employees update task status?

Yes. Employees can update the status of tasks according to the workflow configured for the project.

36. Does TeamTrace support Kanban?

Yes. TeamTrace supports Kanban-style project workflows.

Kanban boards provide a visual way to organize tasks by status and monitor work as it moves through different stages.

37. Does TeamTrace support Scrum?

Yes. TeamTrace supports Scrum-oriented project management workflows.

Scrum teams can organize their work around sprints, backlogs, tasks, and progress tracking.

38. What is a Sprint in TeamTrace?

A Sprint is a defined period during which a Scrum team works on a selected set of tasks or backlog items.

TeamTrace allows organizations using Scrum workflows to create and manage sprints and track the work associated with them.

39. Can I create multiple Sprints?

Yes. Projects can contain multiple sprints, allowing teams to organize development work into successive iterations.

40. What is a Project Template?

A Project Template allows an organization to save a predefined project structure and reuse it when creating similar projects.

Templates can help standardize project setup and reduce repetitive configuration.

41. Why should I use Project Templates?

Project Templates can save time when creating recurring projects.

Instead of configuring the same project structure repeatedly, users can start with a predefined template and modify it according to the requirements of the new project.

42. Can TeamTrace manage different types of projects?

Yes. TeamTrace can support different project management approaches, including Kanban and Scrum-based workflows, depending on the organization's configuration.

43. Can TeamTrace manage multiple projects simultaneously?

Yes. Organizations can use TeamTrace to manage multiple projects and teams from a centralized environment.

44. Can I assign employees to projects?

Yes. Authorized users can assign employees or team members to projects according to organizational requirements.

45. Can I track project progress?

Yes. TeamTrace provides project and task visibility so managers can monitor progress, outstanding work, completed work, and other project-related metrics.

46. Can employees collaborate inside TeamTrace?

TeamTrace provides collaboration and work-management capabilities that help employees and managers coordinate around projects and tasks.

Available collaboration features depend on the organization's configuration.

47. Does TeamTrace support comments and task discussions?

Where enabled, users can add comments and communicate around work items, helping keep project-related discussions connected to the relevant work.

48. Can TeamTrace manage timesheets?

Yes, where timesheet functionality is enabled.

Timesheets can help organizations record and analyze time spent on projects, tasks, or other work activities.

49. Can tasks be assigned to employees?

Yes. Managers and authorized users can assign tasks to individual employees or teams.

50. Can employees update task status?

Yes. Employees can update the status of tasks according to the workflow configured for the project.

51. What is a Sprint in TeamTrace?

A Sprint is a defined period during which a Scrum team works on a selected set of tasks or backlog items.

TeamTrace allows organizations using Scrum workflows to create and manage sprints and track the work associated with them.

52. Can I create multiple Sprints?

Yes. Projects can contain multiple sprints, allowing teams to organize development work into successive iterations.

53. What is a Project Template?

A Project Template allows an organization to save a predefined project structure and reuse it when creating similar projects.

Templates can help standardize project setup and reduce repetitive configuration.

54. Why should I use Project Templates?

Project Templates can save time when creating recurring projects.

Instead of configuring the same project structure repeatedly, users can start with a predefined template and modify it according to the requirements of the new project.

55. Can TeamTrace manage different types of projects?

Yes. TeamTrace can support different project management approaches, including Kanban and Scrum-based workflows, depending on the organization's configuration.

56. Can TeamTrace manage multiple projects simultaneously?

Yes. Organizations can use TeamTrace to manage multiple projects and teams from a centralized environment.

57. Can I assign employees to projects?

Yes. Authorized users can assign employees or team members to projects according to organizational requirements.

58. Can I track project progress?

Yes. TeamTrace provides project and task visibility so managers can monitor progress, outstanding work, completed work, and other project-related metrics.

59. Can employees collaborate inside TeamTrace?

TeamTrace provides collaboration and work-management capabilities that help employees and managers coordinate around projects and tasks.

Available collaboration features depend on the organization's configuration.

60. Does TeamTrace support comments and task discussions?

Where enabled, users can add comments and communicate around work items, helping keep project-related discussions connected to the relevant work.

61. Can TeamTrace manage timesheets?

Yes, where timesheet functionality is enabled.

Timesheets can help organizations record and analyze time spent on projects, tasks, or other work activities.

62. Does TeamTrace monitor employees outside working hours?

Monitoring behavior depends on the organization's configuration.

Organizations can define monitoring policies and working periods according to their operational requirements.

63. How does TeamTrace help with workforce accountability?

TeamTrace brings employee activity, attendance, project work, productivity information, and other operational data into a centralized platform.

This gives managers greater visibility into how work is progressing and where attention may be required.

64. What is the Freshdesk integration?

The Freshdesk integration allows TeamTrace to work alongside Freshdesk-based customer support workflows.

This can help organizations connect support-ticket activity with their internal teams and operational processes.

65. Can TeamTrace help manage support tickets?

Yes, when the relevant support integration and workflows are enabled.

Organizations can use TeamTrace alongside their support platform to coordinate ticket-related work between customer support, development, QA, and other internal teams.

66. What is the Bitbucket integration?

The Bitbucket integration connects TeamTrace with development workflows.

It can help development teams associate project work with source-code activities and improve visibility between project management and software development.

67. Can TeamTrace be used by software development teams?

Yes. TeamTrace is particularly useful for software development organizations because it combines workforce productivity with project, task, Sprint, Scrum/Kanban, and development-tool workflows.

68. Can TeamTrace connect development work with projects?

Yes. With supported development integrations such as Bitbucket, organizations can connect development activities with their project-management workflows.

69. Can TeamTrace integrate with third-party applications?

Yes. TeamTrace can support integrations with external systems depending on the available integration capabilities and the organization's requirements.

Codelogicx also describes its broader product engineering approach as supporting secure and scalable APIs and integrations.

70. Does TeamTrace have an API?

TeamTrace can support API-based integration for organizations that need to connect the platform with other business systems, subject to the APIs and access provided for the relevant deployment.

71. Can TeamTrace integrate with HR systems?

Integration with HR or other enterprise systems may be possible through available APIs or custom integration services, depending on the organization's requirements. TeamTrace has it's own HRMS dashboard.

72. Can a manager see all employees?

Access depends on the manager's role and organizational permissions.

A manager may have access to specific teams, departments, projects, or employees rather than the entire organization.

73. Can employees see other employees' productivity information?

Access to productivity and monitoring information is controlled by user permissions and organizational policies.

Employees should only be able to access information that their assigned role permits.

74. What should I do if screenshots are not being captured?

Check that:

The TeamTrace application/agent is running.
Required permissions are enabled.
The device is connected properly.
Monitoring is enabled for your account.
The employee is within the configured monitoring period.
The application/agent is updated.

If screenshots still do not appear, contact your administrator or support.

75. What should I do if my attendance is incorrect?

Contact your manager or TeamTrace administrator and provide the date, time, and details of the attendance issue.

The administrator can review the attendance record and take the appropriate action according to company policy.

76. What should I do if a task is missing?

Check that:

You are logged into the correct account.
You are assigned to the relevant project.
The task has been assigned to you.
The task has not been archived or completed.
Your account has the required permissions.

If the task is still missing, contact your project manager or administrator.

77. Why can't I access a particular TeamTrace module?

Your role may not have permission to access that module.

Contact your TeamTrace administrator if you believe you should have access.

78. What happens if an employee changes projects?

An administrator or authorized manager can update the employee's project assignment according to the organization's workflow.

Existing project history and activity can remain available according to the system's data-retention and access policies.

79. Can TeamTrace manage departments and teams?

Yes. Organizations can structure users according to departments, teams, reporting relationships, projects, and other organizational requirements.

80. Can TeamTrace be used for large organizations?

Yes. TeamTrace is designed as a scalable workforce productivity platform. Codelogicx describes its product and engineering approach around scalable architectures and enterprise-oriented solutions.

81. Can TeamTrace be customized?

TeamTrace can be configured to meet organizational requirements. Depending on the requirement, additional customization or integration may also be possible through Codelogicx.

82. Can TeamTrace support different company policies?

Yes. Organizations can configure different workflows, roles, permissions, attendance policies, leave policies, project processes, and monitoring settings according to their requirements.

83. Is TeamTrace suitable for small businesses?

Yes. TeamTrace can help small and medium-sized organizations centralize workforce, project, attendance, and productivity management instead of maintaining multiple disconnected systems.

84. What are the benefits of using TeamTrace?

Key benefits include:

Centralized workforce management
Better productivity visibility
Project and task management
Attendance monitoring
Employee activity monitoring
Screenshot-based work verification
Sprint management
Kanban and Scrum workflows
Project Templates
Support-ticket integration
Development workflow integration
Business intelligence and analytics
Role-based access
Workforce accountability
Risk monitoring

85. How is TeamTrace different from a traditional project management tool?

Traditional project management tools primarily focus on projects, tasks, deadlines, and collaboration.

TeamTrace combines project management with workforce productivity, employee monitoring, attendance, work activity, screenshots, analytics, integrations, and risk-management capabilities.

86. How is TeamTrace different from an employee monitoring application?

TeamTrace is more than an employee monitoring tool.

It combines workforce monitoring with project management, task management, Scrum/Kanban workflows, Sprints, attendance, leave, analytics, support workflows, and integrations.

87. Can TeamTrace help managers identify bottlenecks?

Yes. By combining project, task, employee activity, productivity, attendance, and analytics data, TeamTrace can help managers identify delays, workload issues, inactive tasks, and operational bottlenecks.

88. Can TeamTrace help with performance reviews?

TeamTrace can provide objective work-related data that managers may use as one input when evaluating performance.

Organizations should consider multiple factors—including quality, outcomes, collaboration, and responsibilities—rather than relying solely on monitoring metrics.

89. Does TeamTrace store employee activity data?

TeamTrace processes and stores data required for the features enabled by the organization. Data access and retention depend on the system configuration, organizational policies, and applicable requirements.

90. Who can access employee monitoring data?

Access should be limited to authorized users based on organizational roles and permissions.

91. Is TeamTrace secure?

Codelogicx states that security is incorporated into its product engineering approach, including input validation, encryption, and access controls.

Organizations should configure TeamTrace access and monitoring policies appropriately for their own security and compliance requirements.

92. What happens when an employee leaves the organization?

The organization's administrator can deactivate or manage the employee's account according to the company's offboarding process.

Historical information may remain available to authorized users according to organizational data-retention policies.

93. Can TeamTrace generate management reports?

Yes. TeamTrace can provide reports and analytics covering relevant workforce and operational information.

The exact reports available depend on the modules and configuration enabled for the organization.

94. Can TeamTrace provide real-time information?

TeamTrace is designed to provide centralized visibility into workforce and operational activities. The availability and refresh rate of specific information depend on the feature and system configuration.

95. What should I do if TeamTrace is not working?

Try the following basic troubleshooting steps:

Check your internet connection.
Refresh or restart TeamTrace.
Restart the application or device.
Check that required permissions are enabled.
Ensure you are using the latest supported version.
Check whether your account is active.
Contact your TeamTrace administrator if the problem continues.

96. What information should I provide when reporting a TeamTrace issue?

Provide as much of the following information as possible:

Employee name or user ID
Project name
Device/browser information
TeamTrace version, if applicable
Date and time of the issue
Description of the problem
Steps to reproduce the problem
Screenshot or screen recording
Error message, if displayed

This information can help the support team diagnose the issue faster.

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