Task Cannot Be Started

Scenario

Employee reports:

"I can see the task, but I cannot start it."

Check the following

1. Task assignment

Confirm the employee is assigned to the task.

2. Customer/site address

Verify the task's customer and location.

TeamTrace's March 2026 update introduced improved customer information handling in task creation, including customer name/address population and task-level address updates.

3. Geofence

If the task requires location validation:

• Confirm Location is enabled.
• Confirm the employee is within the permitted area.

4. Selfie requirement

TeamTrace supports requiring a selfie when starting or stopping a task.

If enabled:

• Camera permission must be available.
• Employee must complete the verification.

5. Synchronization

Refresh/synchronize the mobile application and retry.