App and URL Activity Is Missing

Scenario

Customer reports:

"The employee worked for four hours but App/URL tracking shows nothing."

Troubleshooting

1. Confirm tracker is running.
2. Confirm correct employee.
3. Confirm date/time filter.
4. Confirm the employee actually used the application/browser during that period.
5. Check synchronization.
6. Compare with screenshots.
7. Compare with tracked task time.
8. Test with another application/browser.

TeamTrace publicly documents App & URL Monitoring as part of its remote-work monitoring capability.

Escalate when

The issue affects:

• Multiple employees
• Multiple applications
• Multiple devices

That pattern suggests configuration/service investigation rather than a single-device problem.