Task Notification Not Received

Scenario

Customer says:

"The user didn't receive the task notification."

Or:

"Why did several users receive the notification?"

Troubleshooting

Check:

1. Is the user associated with the task/task list?
2. Are notifications enabled?
3. Is the mobile OS allowing TeamTrace notifications?
4. Is the user logged into the correct account?
5. Was the task change actually saved?
6. Was the notification generated at the expected time?

TeamTrace's March 2026 release notes state that task-related notifications can appear in the user's smartphone notification bar.

Important product limitation

If the requirement is:

"Only one of several users associated with a task should receive the notification."

do not classify this automatically as a notification failure.

First determine whether the customer's requirement is recipient-level routing, rather than simple notification delivery.

If the current product sends task/task-list notifications to the users associated with the task, explain the limitation and provide the available project-level notification controls/workaround rather than promising individual routing.